Returns & Refunds
- At homeLove, all our products are packed with utmost care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.
- As beautiful as our products maybe, we understand that sometimes they do not fit in your home as expected. For such instances, it is expected of us to provide returns as a service. We accept returns only up to 24 hours post-delivery of the order. We request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent.
- If for some reason you are returning a product whose value is lesser than Rs. 5000 to us, the return will be processed without any charge. We will pick up the product(s) from your doorstep. This point is not applicable for products whose value is greater than Rs. 5000.
- Once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else that catches your fancy on our website.
- Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous COD order has been cancelled at doorstep.
- If you have already returned a product with us previously, we charge a nominal fee to process subsequent returns. The fee structure is as below. Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned (minus the below charges) so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable.
- For orders below Rs. 5000 -> pickup charge is Rs. 750
- For orders from Rs. 5000 – Rs. Rs. 10000 -> pickup charge is 17.5% of the order total.
- For order above Rs. 10000 -> returns are accepted only against manufacturing defect or that are damaged in transit.
- We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
- We ship several packages a day and a missing product or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the homeLove team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the homeLove team within 24 hours of receiving the successful delivery email/SMS.
- homeLove uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to our customer team to find out more.
- Orders cannot be cancelled/altered after 1 hour of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non-acceptance. For COD orders, homeLove reserves the right to deny future orders. In case of prepaid orders, homeLove will reserve the right to charge 2 way shipping costs.
- We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the homeLove Care team at email@example.com or on WhatsApp at +91 7795665701, or on call at 080-410-10-576
- Return requests have to be approved before processing. The homeLove care team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take 72 hours for the team to get back with or without an approval.
- Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations.
- You will be updated throughout the return process at the following stages:
- A validation call on receipt of the return request
- Instructions via a confirmation email following the validation call
- Confirmation of receipt of the returned product
- Update on inspection and validation of the claim within 7 business days of receipt of the product
- Customers also have to return the freebies, if received along with the main order(products)
- We aim to process all disputes very amicably. This is because we want the best for you home. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be Bangalore, India.
- For our products which are artisanal and hand-made, there might be slight differences in texture, colour and size. These natural aberrations are not considered a defect. We would urge our discerning clients to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
All returns and quality checks are subject to the discretion of homeLove but rest assured, we want the finest for your lovely homes!
For any other questions or clarifications, please reach out to the homeLove Care team at firstname.lastname@example.org