FAQs

SHIPPING & DELIVERY

How long will it take for my items to arrive?

Due to all our products being hand finished , Most orders are shipped within 21 business days. Depending on your location within India, your order should reach you within 21 to 27 business days.

How do I track my order?

You will receive a SMS and email from us once your order has been dispatched with the tracking AWB and RWB number. Click on that to check your package’s current location.

Do you ship internationally?

Yes, Email us at care@homelove.in or admin@homeandbodyworks.com with your requirement and shipping address and we will get back to you with a shipping quote. Call +91-7795665703 from 10:00 am to 6:00 pm Mondays to Saturdays.

RETURN & CANCELLATION

What is Home and Body Works return and refund policy?

Our return process is simple and free of charge if/ and when the product is mismatched or damaged

To initiate a return, Email us at care@homelove.in or admin@homeandbodyworks.com with your requirement and shipping address and we will get back to you with a shipping quote. Call +91-7795665703 from 10:00 am to 6:00 pm Mondays to Saturdays.

Hand over the goods in the original packing to the courier. It is important that you send it back in the original packing so chances of damages are minimised.
Once we receive the item/s in good condition in our warehouse, we will initiate a refund which will reflect in your account within 7 to 10 business days. In all cases, the refund will be made via online transfer and not by cash.
Please note we do not accept returns of Glass products. Glass products require professional packing and are very likely to get damaged en route.

We strive to give customers the best ease in payments. While we currently are not accepting e card payments but we will surely update you through our newsletter once we start accepting.

How do I exchange an item?

For all products purchased through our website please Email us at care@homelove.in or admin@homeandbodyworks.com with your requirement and shipping address and we will get back to you with a shipping quote. Call +91-7795665703 from 10:00 am to 6:00 pm Mondays to Saturdays.

I have received a damaged product. What do I do?

In case you have received a damaged or defective product let us know within 24 hours of receiving it. Include your order number and photographs of the damaged piece. Email us at care@homelove.in or admin@homeandbodyworks.com with your requirement and shipping address and we will get back to you with a shipping quote. Call +91-7795665703 from 10:00 am to 6:00 pm Mondays to Saturdays.

How do I cancel my order?

The order can be cancelled only if it hasn’t already been shipped. Email us at care@homelove.in or admin@homeandbodyworks.com with your requirement and shipping address and we will get back to you with a shipping quote. Call +91-7795665703 from 10:00 am to 6:00 pm Mondays to Saturdays.

If I cancel my order, how will I get my refund?

After order cancellation, the money will be rolled back to your card/bank account within 7-10 working days post refund initiation. Please email us your bank account details so we can start the process.

If you are returning the goods for any reason, the amount will be transferred back to after we receive the goods back in the warehouse.

When will the refund reach my account?

Once we receive the items in good condition in our warehouse, we will initiate the refund which will reflect in your account within 7 to 10 business days.

In all cases, the refund will be made via bank transfer and not by cash.

Will the GST amount be refunded in cases I return/cancel my order?

Yes, the entire GST amount will be refunded in case of cancellation/return.

CONTACT US

We would love to help you. Here is how you can contact us.

If you are a customer:

Email care@homelove.in or admin@homeandbodyworks.com or call +91 7795665703 Mon to Sat 10:00 am to 6.00 pm.

Work With Us

Email all inquiries to admin@homeandbodyworks.com. care@homelove.in

INVOICES

I did not receive an invoice. What should I do?

You will receive a printed tax invoice with your package when it is delivered to you. If you would like us to email the invoice to you, please reply back on your order confirmation email or send a request to admin@homeandbodyworks.com. Don’t forget to mention your order number.

Can you provide a GST invoice against my online purchase?

Yes, definitely. Please email us at admin@homeandbodyworks.com with your order number, billing name, registered address and your GST number. Call +91-7795665703 from 10:00 am to 6:00 pm Mondays to Saturdays.

Please note the following points about GST invoices:

1) GST invoice can be given before the 10th of the succeeding month in which your purchase was made (e.g. for a purchase made in the month of December we can issue a GST invoice only till 10th January). So please put in your request in time.

2) If the customer lives within Bangalore, the customer must have a GST number with 15 - digits otherwise even if we issue a GST invoice the customer will not be able to take credit if the GST number does not contains 15 digits. This is as per the government GST rules under "Place of Supply".

SALES & DISCOUNTS

Any discount for the first time customers?

We offer discounts to all our first time customers and members in our email list and during a secret sale held once a year. Please sign up in https://www.homelove.in to get an invitation for this sale,

When do you go on sale?

We hold a secret sale once a year only for our old customers and members of our email list. To get an invitation for this sale, please https://www.homelove.in /. You will receive notification by email two days before we go on sale.

STORES

Where are your stores?

Our stores are now located in Moradabad, UP. However, we love you all just as much and we still offer quick delivery to all our customers.

Call +91 7795665703 for help, questions and special treatment.

Our entire collection is available online. Check out our new arrivals in our website (https://www.homelove.in /)

INTERNATIONAL SHIPPING

Do you ship internationally?

ORDERS & PAYMENTS

Can I modify my order?

Yes, if it hasn’t already shipped. Yes, Email us at care@homelove.in or admin@homeandbodyworks.com with your requirement and shipping address and we will get back to you with a shipping quote. Call +91-7795665703 from 10:00 am to 6:00 pm Mondays to Saturdays.

Can I change the delivery address of my order?

We will try to accommodate your request if we still have the package in our possession. If it has already been handed over to the courier company, it won’t be possible. Yes, Email us at care@homelove.in or admin@homeandbodyworks.com with your requirement and shipping address and we will get back to you with a shipping quote. Call +91-7795665703 from 10:00 am to 6:00 pm Mondays to Saturdays.

Can I order by telephone or email?

Can I pay cash on delivery?

Yes, but it is restricted currently to Tier A and Tier B cities. We will be adding more pin codes in the future.

What forms of payment are accepted for on your website?

All wallets, credit cards, debit cards, and bank transfers and cash on delivery are accepted.

Will you hold the order and ship it at a later time?

We normally ship by the quickest method available and delivery dates cannot be selected or changed. Please Email us at care@homelove.in or admin@homeandbodyworks.com with your requirement and shipping address and we will get back to you with a shipping quote. Call +91-7795665703 from 10:00 am to 6:00 pm Mondays to Saturdays.

Can I have my order delivered to multiple addresses?

We only accept one delivery address per order. Please place separate orders if you would like items delivered to different addresses.

GIFT WRAPPING

Can I have my order gift wrapped?

All our packaging is done using high quality Styrofoam and then covered with a sturdy brown box. Due to size and shipping constraints we currently do not provide gift wrapping for individual products.

GIFT CARDS

How do I purchase Gift Cards online?

We do not have gift cards available as of now, please follow us on social media for updates.

What will happen after I buy a gift card?

Online Gift Cards can only be redeemed online on our website. To redeem Gift cards, during checkout, enter the Gift Card Code on the Payment Information page and the amount will automatically be deducted from your total.

How do I send the Gift Card to the person I want to gift it to?

You will receive an email confirming delivery of the eGift Card to the recipient.

Can Gift Cards be exchanged for cash?

Gift Cards cannot be exchanged for cash.

VENDOR CONNECT

If you would like to reach out to Home and Body Works purchase department, please email admin@homeandbodyworks.com. You are more likely to get a reply if you have included photos and prices of your products in your email.

INFLUENCER COLLABORATIONS

How do we collaborate with Home and body works ?

Have a great idea for a collaboration? Email us at admin@homeandbodyworks.com.